Privacy policy
Summary Privacy Notice & Notice at Collection
Updated January 1, 2026When we say "Us", "Our", "We", or "TAIAN Tea", we are referring to Tai An Health INC, located at 219 W Cermak Rd, Chicago, IL 60616. This Summary Privacy Notice provides key information about how we collect and use your personal information. This notice applies to consumers in the United States only.
Our detailed Privacy Notice below describes the types of personal information we collect from you directly, from your interactions with us on our website, and from third parties; how we use it; how we protect it; and your rights as our consumer.
Our contact details are available in the "How to Contact Us" section at the end of this notice.
What Types of Personal Information Do We Collect and for What Purposes?
The personal information we collect depends on your relationship or interaction with us. We collect information you provide to us directly, from your engagement with our website, and automatically through cookies and similar technologies.
| Categories of Personal Information | Examples |
|---|---|
| Identifiers | First and last name, email address, phone number (optional), account username, IP address, online identifiers (e.g., cookie IDs) |
| Account Information | Encrypted password, newsletter subscription preference, account settings, account creation date |
| Purchasing Information | Products purchased or considered, order history, order totals; cart contents (stored locally on your device and never sent to our servers unless you check out) |
| Internet or Network Activity | Pages visited on our Site, search queries within our Site, browser type, device type, session duration, referring URL |
| Contact & Communications | Name, email, phone (optional), and message content submitted via our contact form; optional satisfaction feedback and ratings submitted on our Site |
We collect and use this information for the following purposes:
- Fulfill your orders and process payments
- Create and manage your account
- Send you marketing communications you have opted into
- Improve and optimize our website through analytics
- Respond to customer service inquiries and contact form submissions
- Detect and prevent fraud and protect our Site
- Comply with legal and regulatory obligations
When Do We Share Personal Information?
We share personal information only with trusted service providers that help us operate our business and deliver our services. We do not sell your personal information to third parties.
- Supabase – our database and authentication provider. Stores your account data and order records securely in the United States.
- Stripe – our payment processor. Handles payment card information on our behalf. We never store your full card details.
- Google Analytics – we share browsing and usage data with Google to understand how visitors use our Site. This is loaded only after you give your consent via our cookie banner.
- Shipping & fulfillment partners – to deliver your orders, we share your name and shipping address with our carriers.
We may also disclose personal information when required to do so by law, court order, or government authority, or to protect the rights and safety of TAIAN Tea and our customers.
How Long Do We Retain Personal Information?
We retain your personal information for as long as your account is active, as needed to provide you with services, and as required to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.
You may request deletion of your account and associated personal data at any time by contacting us at taianchicagoinfo@gmail.com. We will delete your information unless we are required by law to retain it.
Detailed Privacy Notice
The sections below provide a full description of our privacy practices.
Table of Contents
How We Collect Personal Information
Personal Information You Provide
We collect information you provide to us directly when you interact with our Site, for example:
- Account creation. When you register for an account, you provide your first name, last name, email address, and a password. You may also optionally provide a phone number for SMS-based login (one-time password).
- Newsletter subscription. We collect your email address and subscription preference when you opt into marketing communications.
- Contact form. When you submit our contact form, we collect your name, email address, optional phone number, and your message.
- Feedback. We may collect optional satisfaction ratings and suggestions you submit while browsing our Site.
Personal Information Collected Automatically
When you visit our Site, we and our third-party service providers may collect certain information automatically through cookies and similar technologies, including:
- IP address and approximate geographic location
- Browser type, version, and device type
- Pages viewed, time on page, and referring URL
- Search queries entered on our Site
Your shopping cart is stored in your browser's local storage. This data stays on your device and is not transmitted to our servers unless you proceed to checkout.
Cookies and Similar Technologies
Our Site uses cookies and similar technologies. These include:
- Essential cookies – required for the Site to function (e.g., maintaining your session and remembering your cart). These are always active and cannot be disabled.
- Analytics cookies – used by Google Analytics (GA4) to help us understand how visitors use our Site. These are only loaded after you provide your consent.
You can manage your cookie preferences at any time using our
What Personal Information We Collect & Use
Account Management
We collect and use your name, email address, encrypted password, and optional phone number to create and manage your account. We associate your order history and newsletter preference with your account.
Order Fulfillment
When you purchase products from us, we collect and use your name, shipping address, email address, and payment details (processed securely by Stripe) to process your order, send you confirmation and shipping notifications, and handle returns or disputes.
Customer Service
When you contact us through our contact form or by email, we collect the information you provide (name, email, phone, message) to respond to your inquiry and improve our services.
Marketing & Communications
If you opt into our marketing communications, we use your email address to send you updates about new teas, promotions, and news from TAIAN. You may unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
Site Analytics & Improvement
With your consent, we use Google Analytics to understand how visitors navigate and use our Site. This includes information about pages viewed, time spent on pages, and general location (derived from IP address). We use this data to improve the content and functionality of our Site.
Security & Fraud Prevention
We use information we collect to detect and prevent fraudulent activity, unauthorized access to accounts, and misuse of our Site. This may include analysis of IP addresses, login attempts, and order patterns.
How Long We Retain Personal Information
We retain personal information about you for as long as your account is active, as needed to provide you with services, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
When you request deletion of your account, we will delete your personal information from our records unless we are legally required to retain it (for example, for tax or accounting purposes). Please note that some information may persist in database backups for a limited period after deletion.
Your Privacy Choices
Email Marketing
You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at taianchicagoinfo@gmail.com.
Cookies & Analytics
You can manage your cookie preferences at any time — including withdrawing consent to analytics cookies — using our preferences panel:
You may also disable cookies through your browser settings. Note that disabling essential cookies may affect Site functionality.
Account Deletion
You may request deletion of your account and associated personal data by contacting us at taianchicagoinfo@gmail.com. We will process your request within a reasonable timeframe.
Access, Correction & Portability
Depending on your state of residence, you may have the right to request access to, correction of, or a portable copy of the personal information we hold about you. To submit such a request, please contact us using the details in the "How to Contact Us" section.
Do Not Track
Some browsers send "Do Not Track" signals. We do not currently respond to Do Not Track signals as no uniform standard has been established. You may manage analytics tracking through our panel instead.
Children's Information
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
If you believe we may have information from or about a child under 13, please contact us using the details below.
Securing Personal Information
TAIAN Tea maintains reasonable administrative, technical, and physical safeguards designed to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction. Our authentication and data storage is provided by Supabase, which applies industry-standard security practices. Payment information is handled exclusively by Stripe, a PCI-compliant payment processor.
However, no electronic transmission or storage of information can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you believe your account has been compromised.
Third-Party Links
Our Site may contain links to third-party websites that are not owned or operated by TAIAN Tea. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy notices of any third-party sites you visit.
Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Updated" date at the top of this page. We encourage you to review this notice periodically.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or how we handle your personal information, please contact us:
TAIAN Tea — Customer Care
Tai An Health INC
219 W Cermak Rd, Chicago, IL 60616, United States
Email: taianchicagoinfo@gmail.com
Phone: 773-888-2918